Fraud Alert

CITIZENS FRAUD ALERT

Citizens Global Cargo will use all reasonable and best efforts to prevent any fraudulent use of the Citizens Global Cargo service. Citizens Global Cargo LLC works diligently to prevent credit card fraud and is obliged to report any fraudulent or suspected fraudulent activity or any customer or prospective customer engaged in such activity and return the merchandise to the merchant. Citizens Global Cargo LLC requires documentation from customers or prospective customers to prevent fraud, such as copies of government issued photo identification (Driver's license, Green Card, work permit or International passport) Citizens Global Cargo LLC also prohibits use of its service for multi-level marketing, pyramid schemes, receiving checks and/money orders, and other business practices easily subject to abuse. You may not use CITIZENS GLOBAL CARGO LLC address as your billing address.

 

Protect against fraud: At Citizen Global Cargo, we take fraud and the protection of our customers' information seriously. By providing extra layers of security for online shipping, we help you keep sensitive information safe. Please be aware that the following categories of fraud are the most commonly found.

  • Websites fraudulently using the Citizens Global Cargo's name or brand
  • Spam and phishing E-mails fraudulently using the Citizens Global Cargo  name or brand
  • Phone calls, letters, faxes, and other communications fraudulently using the Citizens Global Cargo name or brand
  • Work From Home Scams.

 

Here are some tips on how to protect yourself: Being aware and protecting your sensitive information is the best way to prevent fraud. Read some helpful tips on what you can do to protect yourself.

  • Never respond to or act upon e-mails, or select Web links from any unknown source that requires you to provide, update, or verify personal, financial, or other confidential information.
  • Be wary of any suspicious e-mails or phone calls asking for you to validate your credit or debit card account
  • Use a secure Internet browser.
  • Do not give out your bank ID, ATM or credit card password to anyone
  • Change your password regularly.
  • Create strong passwords by using a combination of letters and numbers.
  • Always use up-to-date virus protection software and consider using spyware detection programs.
  • Equip your computer with either a software or hardware firewall.
  • Do not access confidential information at Internet cafes, public libraries, etc.
  • If you are using a wireless device, be sure to follow the manufacturer’s instructions on establishing the       services and settings to ensure a protective level of security.
    • Do not open email attachments from unknown sources.
    • Use up to date anti-virus and scan your system regularly.
    • Do not leave your computer unattended or idle for long periods of time.
    • Never click the 'save my password/details' option sometimes offered.

    Fake E-mail Tell-tale signs; 

    • Poor Grammar – Often, there are spelling or grammatical errors.
    • Wrong Address – The email is from an address that does not belong to the company in question. Usually, CgC has a personalized email address; emails from CgC for instance, ends with @citizensglobalcargo.com or .net
    • Personal Information – The email usually asks for personal information, such as a password or account number. Unless there was a previous communication, we would not ask for this information via email. Please disregard such e-mails or SMS’ requesting that you divulge your bank account/ transaction, card or mobile phone details to a third party. We will never send you such an e-mail or SMS, or request for your personal details or account information via SMS, e-mail, or any other platform.
    • A sense of urgency – the email may suggest that you will lose your shipment or have information deleted if you don’t respond. Sometimes, it will include links to websites, which should never be visited.
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